All prices published online, payments and invoices are in euro (€/EUR).

Shipping is free of charge worldwide.

Please allow up to 5 days for local and 10 days for international delivery.

Please note, during sale your purchase may take longer to arrive.

Our delivery time starts from the moment an order is accepted and includes a 24-48 hour period where your item/s will be processed and dispatched by our warehouse.

As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these is necessary to release your order from customs on arrival.

Returns

Should you need to return your purchase, you have 20 days from receiving your order to arrange your exchange or return.

Items should be returned New, Unused and with all tags still attached. Returns that do not meet our policy will not be accepted and will be sent back to you.

Returns in Malta are complimentary. Please email sales@charlesandron.com, after confirmation of return kindly contact Arrow Express LTD Malta on +356 2123 9555 to arrange your free collection. Please quote account ‘CHARLESAND’ upon collection.

International returns can be made through any secure mean, however we may not accept liability. Please email sales@charlesandron.com if you intend to do this and send your purchase to the following address:

Charles & Ron
89 Ignatio Saverio Mifsud Street
B’kara BKR 1174
Malta, Europe
+356 2144 6879

In case of damaged merchandise, kindly send us proof of shipment payment and a full refund together with shipment cost will be issued.

In-store exchange

You can return or exchange your charlesandron.com purchase at any Charles & Ron Store within 20 days.

Present the packing slip, together with the original credit card used to make your purchase, for a refund or store credit.

Refund

Your refund will be credited to the original payment method.
If your order has been sent to a destination within the EU, all sales taxes will be refunded. Outside the EU, customs duties and sales taxes are non-refundable through Charles & Ron.

Note

Where promotions have been applied, discounts will be applied to each item in the basket. In the event of a return, you will only be refunded the amount paid. If the order contained a free promotional gift, the gift must be included with the return of any unwanted items.

Our Policy

We have made every effort to display the colors of our products that appear as accurately as possible. However, we cannot guarantee that your monitor’s display of a color will be completely accurate, computer monitors, tablets and mobile devices’ screens vary,

Charles & Ron is happy to offer a Sale Price Adjustment on items purchased up to 7 days prior to the commencement date of a sale. Please be aware that the exact style and size of an item must be available for purchase at the time your request is made before any adjustment in the sale price can be approved.