Should you need to return your purchase, you have 20 days from receiving your order to arrange your exchange or return.

Items should be returned New, Unused and with all tags still attached. Returns that do not meet our policy will not be accepted and will be sent back to you.

Returns in Malta are complimentary. Please email, after confirmation of return kindly contact Arrow Express LTD Malta on +356 2123 9555 to arrange your free collection. Please quote account ‘CHARLESAND’ upon collection.

International returns can be made through any secure mean, however we may not accept liability. Please email if you intend to do this and send your purchase to the following address:

Charles & Ron
43, Fisherman Street,
Marsa  MRS 1510
Malta, Europe
+356 2124 4332

In case of damaged merchandise, kindly send us proof of shipment payment and a full refund together with shipment cost will be issued.

Items which are discounted over 50% can not be returned.

In-store Returns

You can return your purchase at any Charles & Ron Store within 20 days.

Please return your order slip & receipt together with the Items (New, Unused and with all tags still attached).

Refund will be credited to your original online method of payment.

Items which are discounted over 50% can not be exchanged.


Your refund will be credited to the original online payment method.
If your order has been sent to a destination within the EU, all sales taxes will be refunded. Outside the EU, customs duties and sales taxes are non-refundable through Charles & Ron.


Where promotions have been applied, discounts will be applied to each item in the basket. In the event of a return, you will only be refunded the amount paid. If the order contained a free promotional gift, the gift must be included with the return of any unwanted items.

Our Policy

We have made every effort to display the colors of our products that appear as accurately as possible. However, we cannot guarantee that your monitor’s display of a color will be completely accurate, computer monitors, tablets and mobile devices’ screens vary,

Charles & Ron is happy to offer a Sale Price Adjustment on items purchased up to 7 days prior to the commencement date of a sale. Please be aware that the exact style and size of an item must be available for purchase at the time your request is made before any adjustment in the sale price can be approved.